Is it your turnover target or your margin percentage? Is it the number of leads you want each month or thenumber of new customers? Is it the maximum number of times the phone should ring before answered? or is it the maximum number of hours to which you will reply to an enquiry?
These numbers will be very personal to you and if achieved will help drive the success of your business.
So are you measuring these 5 numbers on a monthly basis in your management information? Are they on every meeting agenda looking at ways to improve them or simply focus on them?If not then why not, as you have identified them as your top 5 numbers.
Mike Foster, speaks on this very subject. To read more, please see our web site
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